Portland Urban Pet Services
A Limited Liability Company
“The Most Trusted Name in Companion Animal Care”
VISION
“PUPS IS devoted to Purr-fecting the Art & Science of Pet Care, by providing knowledgeable, reliable, and professional care for the urban companion animal. Day or night 365 days a year PUPS will be your first call when you cannot care for your pet. It is the vision of PUPS to have Pet Care Specialists available and at your service with expert solutions whenever you have a situation requiring reliable, compassionate, and personalized care for your companion animal.”
MISSION
“PUPS provides PROFESSIONAL, KNOWLEDGEABLE, and RELIABLE, and Pet Care Specialists to enrich the lives of pets and people by continuously brining joy, comfort, and security to companion animals and their homes when their people cannot.”
Pet Taxi
ABOUT US
Established in 2001, Portland Urban Pet Services has quickly become Portland’s premier pet care service. Born out of a desire to provide a customized care service for people and their pets, PUPS Pet Care Specialists receive on-going service training, and are updated frequently in areas of best practice, animal husbandry, professional standards, and safety and security issues. Our network of Pet Care Specialists is supported by an experienced team of experts in the fields of veterinary medicine, transportation, behavior training, and animal massage therapy. We believe in helping you to create a lasting and rewarding relationship with your companion, and providing you with an unmatched quality of service.
A Statement of our Values and Beliefs…
It is our belief that pets play a Significant Role in the lives of people
We value the bond that is created in a relationship between people and companion animals. Never considering race, disability, or social status, a pet’s loyalty is given without strings being attached. We want to help you strengthen the bond you have with your pet
We believe in the Unalienable Right to Play
We value the joy that playfulness bring to many animals. It is known among experts that play is essential to proper development and survival amongst many species. Play is one of the fundamental ways in which pets learn to interact with each other and with people.
We believe in the Power of Love
People share much love and compassion with their pet. Pets have the ability to make people feel loved through their constant and unquestioning devotion.
We value the love you and your pet share with one another. We want the chance to love your pet too!
It is our belief that pets can be Courageous
We value the service of companion animals when asked for unwavering loyalty to humankind. We believe that pets can help heal and improve people’s quality of life. Let us improve the quality of your pets’ life, along with you.
We believe the Weight of Sorrow can be tremendous
We value the paw print left on our heart, and trust that the burden can be softened by the memories of special friends. Please feel free to share with us the grief you may feel at the loss of your companion.
Most of all, we believe that the pets in our care deserve the best service that we can provide!
Our #1 Priority
Your Satisfaction, Guaranteed!
Standards of Service
·PUPS Pet Care Specialists carry a dishonesty bond and insurance.
·PUPS Pet Care Specialists will provide references at any time.
·PUPS Pet Care Specialists are experienced in caring for pets and are always clearly mindful of their safety and well-being.
·PUPS Pet Care Specialists will provide written literature describing our services and stating all prices and fees.
·PUPS Pet Care Specialists will visit the client's home before the first pet sitting assignment to meet the pets and get detailed information about their care.
·PUPS Pet Care Specialists will show a positive attitude during the initial meeting and will exude confidence and competence dealing with animals.
·PUPS Pet Care Specialists will learn as much as possible about the animals in his or her care.
·PUPS Pet Care Specialists will provide a service contract, which specifies services and fees.
·PUPS Pet Care Specialists will be courteous, interested and well informed.
·PUPS Pet Care Specialists takes precautions to make sure a client's absence from home is not detected because of any careless actions or disclosures by our service.
·PUPS Pet Care Specialists will conduct business with honesty and integrity and observes all federal, state and local laws pertaining to business operations and animal care.
·PUPS Pet Care Specialists will carry veterinarian contact information for emergency situations.
·PUPS Pet Care Specialists has a contingency plan for pet care in case of inclement weather or personal illness.
·Portland Urban Pet Services provides initial and ongoing training for its Pet Care Specialists.
·Portland Urban Pet Services screens applicants for employment carefully.
·PUPS Pet Care Specialists will call to confirm the client has returned home as scheduled.
·PUPS Pet Care Specialists will refrain from criticizing competitors.
·PUPS Pet Care Specialists will provide a client satisfaction survey for clients.
·PUPS Pet Care Specialists will exhibit courtesy and professionalism in all dealings with clients and industry colleagues, and other staff so as to present Pet Care Specialists and the pet sitting industry favorably and positively.
·Portland Urban Pet Services keeps regular office hours and answers clients inquiries and complaints promptly.
“In Other’s Words…”
“To ANYONE looking for a true friend for their pet either while your away for the day or vacationing, you can rest assured that your pet will be in excellent hands…”
“We feel your willingness to be versatile and work with various situations will be a great advantage to your customers both two footed and four footed…”
“It’s a relief to finally find the perfect dog companion that Maddy loves as well…”
“You made our vacation that much more enjoyable…”
“PUPS is professional, caring, and devoted to service and the well being of the pets entrusted to them…”
“ We were so happy with PUPS-Brian is a caring, detail oriented animal lover!”
“Thanks for the time and effort put forth to care for my cats. They were well cared for and it shows…”
“Very willing to customize a service for our pet with very little notice...”
“Brian loves animals, the most important ingredient...”
“PUPS is GREAT! What a find! Dependable, knowledgeable, kind, trustworthy..!”
“New to the city, our first trip out of town was made so much easier by PUPS. Meeting Brian and having all of our questions answered, and watching/listening to him during the initial visit made us feel confident and comfortable knowing our dogs would be fine…”
“Appreciated the willingness to work with our hectic schedule…”
“It was great to return home to find everything in order, mail stacked, litter box area very tidy and plants watered…”
“I couldn’t say enough good things about how professional, organized, conscientious, and caring you were in our arrangement…”
“You have that special connection with both humans and animals that makes you a very special caretaker…”
“WOW!”
